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Terms & Conditions

General
1. If you purchase or register with us you agree to be bound by these terms and conditions.
2. We reserve the right to vary these conditions from time to time.
3. We warrant that the wines will be of satisfactory quality and fit for their general purpose
4. If you are dissatisfied with our performance in any way or would like to leave a suggestion please contact our customer services department.

Age
1. By placing an order with LoveYourTable to buy alcoholic beverages you are confirming that you are 18 or older and of legal age to purchase alcohol in your country of residence. It is illegal for us to sell alcohol to anyone under the age of 18. We reserve the right not to deliver if we are unsure of this.
2. Once the alcoholic beverage(s) has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
3. If you are buying alcohol as a gift the recipient must also be over 18 years old.

Price
1. All prices are fixed in Euros and adjusted to your selected currency to an exchange rate updated daily.
2. All prices are inclusive of Value Added Tax and local Alcohol Tax Duties at the prevailing rate, unless otherwise specified. All delivery charges are additional.
3. Some destinations notably but not exclusively: Switzerland, Norway, Croatia, Serbia, Bosnia-Herzegovina and Iceland will have significant higher delivery costs due to customs.
4. We reserve the right to adjust prices, offers, at our discretion at any time.
5. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. In the unlikely event that we discover an error in the price of the goods that you have ordered prior to shipping them, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
6. We accept payment by Paypal, Direct Debit, Maestro, Visa Electron, Visa, MasterCard and American Express.
7. All payments are handled securely by PayPal on their own servers.

Delivery
1. Estimated delivery times in several destinations can be found below:

Country Estimated Delivery Time
Austria 4 days
Belgium 3 days
Bosnia-Herzgovina 5 days
Bulgaria 7 days
Croatia 5 days
Czech Republic 4 days
Denmark 4 days
Estonia 5 days
Finland  5 days
France 2 days
Germany 3 days
Greece 8 days
Hungary 5 days
Iceland 6 days 
Ireland 4 days 
Italy 3 days 
Latvia 5 days 
Lituania 5 days
Luxemburg 3 days
Monaco 2 days
Netherlands 3 days
Norway 6 days
Poland 4 days
Romania 6 days
Serbia 10 days
Slovakia 5 days
Slovenia  4 days
Sweden 4 days
Switzerland 4 days
United Kingdom  3 days

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

2. Estimated times are not guaranteed and are to be used only as guidance
3. We shall not be liable for any failure to meet our obligations caused by circumstances beyond our reasonable control.
4. Delivery is only initiated once a payment for the product(s) has been cleared.
5. We can deliver single bottles (product) if required, but the shipping costs per bottle (product) are improved with larger orders.
6. We cannot deliver to PO boxes.
7. We shall deliver as per your instructions but in any case the delivery must be signed for on delivery.
8. It is your responsibility to ensure the recipient of the delivery at the provided address, as per your instructions, is trustworthy.
9. If any chosen products are not available we shall give you the choice of a suitable alternative or a refund for any money you have paid us for that order.
10. We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you, as soon as possible,  to explain why and we shall refund any money you have paid us for that order.
11. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 15 working days of the initial expected delivery date we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.

Cancellation
1. You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened, intact and returned to us in good condition.
2. In order to cancel your order you must notify us by email on sales@loveyourtable.com
3. We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation given the products have been returned to our facilities.
4. We shall not reimburse for any shipping costs which are always at your responsibility except when you receive an incorrect item.

Returns
1. All goods should be examined at the time of delivery. Please notify us of any discrepancies, shortages or breakages within 48 hours of delivery on sales@loveyourtable.com
2. Broken products and packaging should be kept and returned for inspection and insurance purposes.

Liability
1. Your legal rights as a customer are not affected by these terms and will prevail in case of conflict.

Customers should also be aware of the following inherent risks and warnings:
2. Alcohol should be consumed in moderation.
3. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
4. Red wine and Port wine in particular may cause staining if spilt so extra care should be taken
5. Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.
6. Some of the edible products sold on the site may need to be cooked before consumption please check the label or contact us in case of doubt

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
7. Loss or damage was not foreseeable to both parties when the contract was formed;
8. Loss or damage was not caused by any breach on the part of the supplier;
9. Loss or damage relates to business and/or non- consumers (for example: data, profits, business, opportunity and brand reputation)
10. We do not warrant that functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs.

Intellectual Property
1. Love Your Table names, images and logos identifying LoveYourTable.com and their products and services are subject to copyright, design rights and trademarks of E-Commerce Venture Lda.

Data Protection & Privacy
1. We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
2. It is not necessary to open or register an account with LoveYourTable or Paypal to make purchases, however, the information to perform both payment and delivery will be necessary and will have to be supplied.
3. If an account is created, it is your responsibility to protect your password from being disclosed to any third party.
4. By providing your details on our website you consent to LoveYourTable maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.
5. We take your privacy seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our courier. LoveYourTable may send information about discounts, free stuff and personalised offers on products, including many exclusive deals, unless you have told us not to do so by ticking the 'opt out' box on our registration page or on the communications preferences section of Account Details.

Contacts
Here are our details should you want or need to contact us:
General Enquiries: info@loveyourtable.com
Order Enquiries: sales@loveyourtable.com

E-Commerce Venture Lda
Edificio Mota Galiza,
Rua Calouste Goulbenkian, 53 P2H2
4050-145 Porto
PORTUGAL


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